FAQ

When will my order be shipped?

All orders are processed within 1 to 3 business days.

You will receive an email notification with the tracking number as soon as your order has been shipped.

How long does delivery take?

Delivery times vary depending on the destination:

Which payment methods do you accept?

We accept credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other secure methods displayed at checkout.

Can I cancel my order?

Yes, but only within 24 hours of order confirmation.

Please email us as soon as possible at support@veken.co.uk with your order number.

After this period, cancellation will no longer be possible.

Can I return a product or request a refund?

Yes, we accept returns within 30 days of receiving your product.

However, return shipping costs are the responsibility of the customer.

A refund will be issued once the returned product has been received and inspected.

The product I received is different or damaged. What should I do?

We will find a solution as quickly as possible:

📧 support@veken.co.uk

How can I contact you?

You can email us anytime:

📧 support@veken.co.uk

We respond within 24 to 48 business hours.

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